Introduction
Many Salesforce users face issues when setting up Einstein Activity Capture. In this case, the error appears during calendar syncing with Office 365. The system shows a message that it cannot subscribe to notifications from Microsoft Office 365. Such errors can derail productivity and add extra work for busy teams. The following sections explore the problem, show real user feedback, and offer concrete steps to fix it.
Real-world Experience
Consider a scenario where a user encounters persistent sync errors despite following all setup steps.
I've set up my Outlook Integration and enabled Einstein Activity Capture with automatic event syncing. But I keep getting an error saying that Salesforce was unable to subscribe to the Microsoft Office 365 notification system. I'm really stuck and need a fix fast.
This case mirrors common issues where configuration and network challenges prevent proper notification subscriptions, affecting accurate data sync.
Einstein Activity Capture Solution
A careful review of the setup and integration details shows that this problem often comes from misconfigurations or permission issues with Office 365. Ensuring that Salesforce can properly communicate with Microsoft systems is key. Following the right troubleshooting steps can help resolve the error. Below are the steps needed to resolve this issue:
Review Integration Settings
Double-check that Outlook Integration is enabled properly. Go to Salesforce Setup > Outlook Integration and ensure all settings are correctly configured.
Verify Office 365 Connection
Log in to the Office 365 admin panel to confirm that Salesforce has the required permissions. Ensure the notification endpoints are active and not blocked.
Reset Einstein Activity Capture
Temporarily disable Einstein Activity Capture, then re-enable it. This can clear temporary glitches. Confirm the event sync option is turned on afterwards.
Test and Monitor Sync
After adjustments, test the sync process. Monitor the notifications and check if new events update successfully in Salesforce.
Limitations to Consider
While these steps typically resolve the issue, limitations remain. Changes in Office 365's notification system or network issues may cause recurring problems. Continuous monitoring and occasional resets might be required.
Alternative Solution
If you are frustrated by the limits of Einstein Activity Capture and the issues you face with Office 365 notifications, there is another way. DryMerge is an AI-native app that connects Salesforce with Office 365 and other data sources so your information is updated correctly. It looks at your emails and calendar events, picks out the key details, and then updates your Salesforce records. DryMerge helps avoid the errors and extra work that come with Einstein Activity Capture by handling the syncing process in a clear and simple way. Its AI tools show you only the information that matters for keeping your data accurate and useful.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
